L&J Moving and Storage

We have moved no fewer than 10 times within the past 25 years — all with reputable moving companies. This moving company, without a doubt, was the worst mover we have ever used and I warn all those considering using this mover to stay away. Highlights of the disaster:

We had a 7,500 sq ft home full of furniture to move and showed up with a truck that was less than half the size of an 18 wheeler with a total of 3 people to move all our stuff!

The lead mover was badly hung over and complained extensively about the size of the load he had to move. We called the moving company in desperation to get a larger truck and more people to help move and it goes on deaf ears. They rarely answer the phone and it takes at least 3 voicemails to get a call back. A one day load turned into 3 days of loading due to small trucks and not enough people to move. They brought in a total of 3 small trucks to hold all our stuff and then needed a final 4th truck, which they rented from Uhaul! They sent two random guys from their warehouse in the Uhaul to load our remaining stuff. These guys had no idea what they were doing with no instructions from dispatch!

The quality of packing and movement of our stuff onto the truck was very poor and movers interest in moving things properly and safely was nonexistent. We were not sure how our things would arrive and complaints to the moving company were not acknowledged. When our stuff arrived on Aug 10th our worst fears were confirmed. One medium sized truck arrived that was jam packed with our stuff and then another medium sized truck that was even more jam packed than the first with our stuff. No 18 wheeler with nicely stored and spread out stuff. The same lead mover showed up again - very hung over again, not recalling who we were and this time with only one person to help him move our stuff!

We called the moving company again expressing our concern - zero call backs. The lead mover and his assistant unload our stuff very sloppily, again complaining about the size of the load, at which point the extent of the damage to our stuff begins to unfold. Most of the stuff they packed was never packed properly, marble table top shattered, glass tops shattered due to poor packing, lamps and tables broken due to poor packing, kitchen table stained with goo due to dirty blankets, etc.

Then more stuff was broken as they brought it into the house due to insufficient staff to help move and a hung over lead mover - the entire time making it clear none of this was his fault!

A one day unload of our stuff turned into 3 days of horror, only to find out on the 3rd that the lead mover only hired 1 assistant (rather than 3 or 4) so that he can make more money on the load he would be paid by the moving company! Unbelievable!! Our complaints to the company go unacknowledged during this time and again, no call backs from the supervisor!

The lead mover then has the gall to ask two of our teenagers to help him unload, one of which ended up in the urgent care. More voicemail complaints and, again no acknowledgment from the moving company about the disaster they caused and putting our kids in danger!

At the end of the move, at least 10 pieces of furniture remain missing, at least 20 pieces irreparably damaged, all of the screws to the bedroom sets twisted because the alcoholic lead mover had no idea how to put the beds together and was too hung over to do it properly.

We have left no fewer than 5 voicemails since our stuff has been unloaded and no call back from management. Only supervisor calls, who has zero authority to do anything other than tell us to file a damage claim with North American for damaged goods. Zero apologies or accountability for the moving company’s service failures! Will have to go into arbitration unless someone from management has the courtesy to call us and make matters right on all of the points in the process that they failed to deliver a quality, safe and professional move! Stay away!

Move size: 4+ Bedroom Home Service cost: $23000

The company seemed very responsive. They indicated that the house would be packed on a Thursday and we would be moved out on a Friday. The driver brought 2 instead of 3 packers and an insufficient number of garment boxes. There were indications initially that things would not go well. One of the packers dropped a wood printer stand, snapping off one caster. Another packer pulled down a storage shelf in the garage, leaving broken glass on the garage floor. The packers spent as much time listening to the baseball game as working. The packing was not completed until Saturday. Upon arriving in Baltimore, the tractor-trailer rig was parked at Home Depot (unable to enter the driveway) and the house items were shuttled using a 16 foot truck. During the first load, the professional driver failed to secure the tailgate of the truck resulting in an antique piece of furniture bouncing out onto the road and being severely damaged. There were numerous items damaged - broken lamps, furniture scratched, appliances packed with no protection. Expensive clothing was jammed into boxes and badly wrinkled as a result. The movers hired in Tennessee were appalled at the carelessness of the Baltimore packers. I sent letters and photos to two North American Van Lines executives and received a response from the assistant of one to the effect 'we are sorry for your inconvenience'. There was no acknowledgement of the fact that repaired antiques are greatly diminished in value. I would not recommend this company - either the local movers or the parent company.

Service cost: $11

Moving from Philadelphia to Raleigh and thought I made a good decision to go with a company that has offices in both locations. They are an agent of North American Van Lines. I was wrong. The sales pitch did not live up to my experience - especially in the area of customer service and follow up after the move. Do not expect any communication nor follow up. Most everything I was told in the beginning did not happen, from the wrapping of furniture to the error in collection to the so-called fully insured without any deductible. You will wait months for service and it will take many calls. It could have been so easy to make the customer happy with a bit of compassion and communication.

Move size: 4+ Bedroom Home Service cost: $6000

I recently hired L&J Moving and Storage to handle my move from Pennsylvania to Utah. While their estimate was higher than other movers, I felt confident in their process, they verbally indicated they did not outsource work, and most reviews were positive. Unfortunately, my experience has been very disappointing. My belongings were not safeguarded within the vehicle and they literally bounced across the country. The company that unloaded the vehicle in Utah was astonished and indicated that the shipment and contents had not been secured at all. See arrival pictures. Additionally, I have been communicating with L&J Moving since my move over 4 weeks ago to discuss the negligent behavior and to find a mutual resolution regarding their service fees. I cannot get anyone to have a conversation. I absolutely would not recommend this company for your move.

Move size: 4 Bedroom Home Service cost: $13500

After researching moving companies online, I found a local company affiliated with NorthAmerican and had contacted them to take care of my move. I figured that since they were local, I could contact them if I had any issues and would be able to have access to people if needed. in the beginning, the woman I dealt with (i believe it was Linda) was very rfriendly and informative. she answered all my questions and set up an appointment to have someone come out to provide me with an estimate. I went ahead with having a representative from the company come out to provide an estimate  (as I was gathering more than just one for comparison) and everything was running smoothly. the rep who came out (John) was extremely knowledgeable and explained the moving process to me entirely. I felt very comfortable with him and accepted the price that he had provided. I called in to book my move and had dealt with Deb (an extremely rude woman who answered the phone). she had treated me like a was an ignorant child and was very disrespectful toward me, but forwarded my call to a manager to set up my move. she transferred me to a woman (Joset) who was extremely helpful and assisted me with getting everything set up for my move. she went through all the paperwork with me, took my information and processed everything accordingly. once the move was booked and paid for, it seemed as though the company wanted nothing to do with me. they would not return my calls and treated me like I did not exist. I had such a hard time confirming dates and times - it was rediculouse! I could do nothing at this point because everything was already paid for. the packers arrived late and there was even a young child (maybe about 12 years old) with the crew packing my things. when I complained about it, it was ignored and had the kid still just packing things in boxes. I tried to call the company to complain about this as well, but received no reply! after everything was packed and loaded on the truck, I could not contact anyone from the company to find out where all my things were. noone returned calls, my belongings arrived WAY LATER than what I was told (my family and I were left to sit on crates for days and had no beds, clothing or personal items)!! all the while, still no return calls from the company. after arrival of my items (FINALLY), so many things were damaged and missing that it was not funny. I had to constantly call the company (Sheryl) who finally forwarded my claim to northamerican. after spending all the money on the additional insurance, I came to find out that I would not be reimbursed for damages. I also had a horrible time getting a hold of the company for reimbursement of monies I was owed (as I prepaid for the move and had been over charged by about $300 because they overestimated the weight which I was told could happen). I kept being told that I had to speak to someone named Cori that would handle this issue. she NEVER returned any calls or messages (for about two weeks). I finally spoke with the manager at the office (Stephanie) who was extremely rude and could care less about my situation and told me I just had to wait to receive payment that I was promised for WEEKS!! you would have thought that giving me back $300 after I had paid just about $11,000 would not have been an issue? I will NEVER do business with this company again, nor would I EVER recommend them to anyone else. it seems like they have friendly, helpful people assist you in the beginning and then once you pay for your move, you mean nothing to them since they already have your business at that point. this was the WORST experience I have ever had with a moving company (and I had moved several times prior). there is no way to contact anyone except the apologetic front desk people (Heather and Linda) who constantly have to apologize for the inactions of others.  if you are thinking of using this company to move - I BEG YOU TO THINK AGAIN AND RUN IN THE OPPOSITE DIRECTION!!  you have been warned!

Service cost: $11000

 I have moved 14 times in my life so moving is not a new experience for me. I have used many different moving companies over the years but I will have to say that l&j moving of temple, pa is absolutely the worst, most hellish move, or almost move.A man named will came for the estimate, grossly underestimated everything that I had. I called him back several times and kept insisting that they come with a big enough truck and explained what it took the last time I moved( I have a 4,700 sq ft house). He kept reassuring me everything would be fine. Two weeks before the move I received a call from the office telling me that the movers would be at my house at 8:00 am, I verified that a few days before the move. On moving day, the movers never showed up, this was Monday. At 9:00 am I called the company, they then said they never promised that they would be there at 8 and they were in traffic. They finally showed up after 10 am, with one small truck, the 4 guys walked in and immediately started complaining that they couldn't do the job, that they didn't have enough time, not a big enough truck etc etc. I told them I had told will this repeated and asked them to get on the phone and get more help and another truck. They stood in my driveway for over an hour and then got in their truck and drove away.Let me say again this was Monday morning and settlement for the house was wed morning.I had to find another company that would move me as an emergency and shows up Tuesday morning.! I was fortunate that I was able to do that but what a lot of stress this put us all under. We had to clean this huge house as they were moving stuff out of each room, instead of having the whole day to clean as planned.Do not every use L&J, a nightmare they should not even be in business anymore and their rep will be fired.They are lucky I am not using them.

Service cost: $1000

I do not recommend this company or North American Van Lines for whom they are an agent. Completely unprofessional. They just threw my cartons in the truck one on top of the other crushing them. I had a marble top professionally packed and they unloaded it and placed it upside down. Many fragile items were damaged upon receipt. My King size mattress was not placed in a carton, they just shrink wrapped it which everyone knows is bad, and they placed it in my storage unit on its side, which any first year mover knows is a recipe for damage. Oh, yeah, they also denied my claim because I didn't inspect each carton upon delivery. Who does that? North American Van Lines and L&J Moving and hacks. Steer clear kids.

Service cost: $2800

I also wish I could give 0 stars. Worst experience of my life. The communication was terrible as it took me 5 calls to get them to send me the correct form for my original inventory list. I then explained I lived in the city and parking would be an issue where they assured me "they would take care of it". Movers showed up and were completely shocked I didn't have parking spaces so they blocked my entire street upsetting many of my neighbors. The movers acted like I was inconveniencing them every time they picked up a box. It seemed to me that they went out of their way to stack very heavy boxes on top of all the ones marked "fragile", breaking several items. Afterwards I filed a complaint as they ripped the entire back off of my entertainment center. My move coordinator told me they forwarded the information along and I would hear something back in 24-48 hours. A week later I followed up and couldn't get a response. I left several e-mails and voicemails when someone finally got back to me and told me I had to fill out a separate form and have it notarized (never mentioned to me when I originally complained). I did this and sent it in and again never heard back. I followed up several more times over the next few weeks with little to no reponse when FINALLY, their "claims agent" Gyna Craigo, THE MOST MISERABLE, INCOMPETENT, RUDE, person I've ever met said a check would be sent out. They would only pay me .60 for every pound of damaged materials. They NEVER explained this to me originally. They broke a $650 entertainment center and an antique typewriter from my grandmother and they were only going to give me $60. It was an absolute joke. Nonetheless, after I was told the check would be sent out, 2 weeks later I still hadn't received anything and started e-mailing Gyna and leaving her voicemails asking her to please call or e-mail me back to let me know what was going on. Over a month later, the check still has not come. They are an absolute JOKE of a company and I would NEVER trust them for a move ever again!

Move size: 2 Bedroom Home Service cost: $1900

First off, I had to harass them to get a final bill.  I got a real run-around about how LJMoiving had to wait on NorthAmerican to do something.  It took several weeks.  And the movers damaged my $2000 55" TV and they still haven't settled my claim.  They keep giving me the run-around.  First they want to know why the TV wast listed on the inventory: the driver did not complete the inventory, and the receipt showed I was charged for a TV box.  Next they tell me the driver didn't remember my move, like that was some excuse I was supposed to accept.  Then they ask me to send a picture of the box.  Are you kidding me?  And they asked me why I didn't report the damage to the mover when he unloaded: because I didn't know it waas damaged until I hooked it up..and on and on and on..

Service cost: $2600

When I first contacted North American, I was referred to their local company in Pottstown PA. The rep that came out, Ryan Graver, was very nice and went through every step with me. As this was my second move in as many years, I felt confident in how this would go. He sent me a decent price and I agreed to use them for my service. Fast forward to my actual move dates. The crew of 4 people that showed up at my house to pack was very nice. We walked thru to discuss what was being packed, what was staying, etc. About 3 hours into the pack I realized someone was missing. Turns out one of the packers "felt ill" and was sleeping on my couch in the basement! This person slept on my couch for the next 7 HOURS. I can understand not feeling well, taking a rest for a little bit, but come on. A 7 hour nap?? At a clients house?? That set the tone for the entire week. Because that person didn't pack the entire day, it set the whole move back by one day, a 3 day move now became a 4 day move. They came the next day, three people, and finished packing. They were done by 2pm. The following day they returned, with a crew of 5 people, to load. They said they would arrive at 8:30am. They didn't get there until 11am. Because they were late, they worked the entire day and didn't finish until almost 10pm. As I had to be two states away, with a toddler and infant in tow, I had to leave them to continue loading without supervision. I checked in with them and the lead guy, the driver, informed me he would be at our destination at 8:30am the next day. They arrived at 9:30am. We walked through the house reviewing where everything would go, which elicited several rude comments from one guy on the crew about how there's no way anything was fitting where I asked. They spent the day, until about 9pm loading things in, scratching and scuffing my floors as they went. They didn't put together all the items that they took apart, like my dresser mirror, and several boxes/items were not put in where they were supposed to (like boxes labeled laundry room shoved in my master bedroom closet). Two of the guys on the crew I will say were great and working hard. Their names were Steve and John. The rest, all I can say is that everything somehow managed to get in the house. Once unpacking again, the amount of items that were broken and damaged was ridiculous. I'm still putting together a claims list to figure out what can be replaced and what needs to be repaired. When I was contacted by North American during and after my move to see how it went, their response was "Wow that's terrible. Make sure you have your check first thing in the morning for the driver." Oh, thanks. I'm so glad you're concerned that your service was horrible. .

Service cost: $9200